![]() The notebook model number is usually printed on a sticker on the bottom of the notebook. If a list of model numbers displays, select your model number from the list. Type the model number of the notebook that is not starting in the Enter your HP product name, product number or serial number box, for example, HP ProBook 645, and then click Find. To complete this step, you need another working computer with an active Internet connection. If the HP_TOOLS volume (Windows 7) or UEFI partition (Windows 10, on your hard drive has been deleted, or if the emergency BIOS recovery feature did not resolve the issue, download a replacement BIOS file. ![]() In the meantime, please try the steps mentioned below: When was the last time it worked without these issues? Have you attempted any steps on your own before posting on the HP Forums? (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.). What is the product number of your device? Use this link to find it: I'll be glad to help you out, however, for an accurate solution I will need more details: I understand you are in need of support in creating a BIOS recovery flash drive.
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